The Decor Queen is committed to ensuring customer satisfaction with every purchase. Below is our Refund and Return Policy:
Eligibility for Returns:
Items must be returned within 30 days from the date of delivery.
Products should be in their original condition, unused, unwashed, and in the original packaging.
Customized or personalized items are not eligible for return unless they are defective or damaged upon arrival.
Return Process:
Initiate a Return: Contact our customer service team at +91 848 392 6351 or via email at thedecorqueen.com to request a return. Please provide your order number and the reason for the return.
Return Authorization: Once your return request is approved, you will receive a Return Authorization Number (RAN) along with instructions on how to proceed.
Packaging: Securely pack the item(s) in their original packaging, including all accessories, manuals, and documentation. Clearly write the RAN on the outside of the package.
Shipping: Ship the return package to the address provided by our customer service team. We recommend using a trackable shipping method to ensure the package reaches us safely.
Refunds:
Once we receive and inspect the returned item(s), we will process your refund within 7-10 business days.
Refunds will be issued to the original payment method used during the purchase.
Please note that shipping charges are non-refundable, and return shipping costs are the responsibility of the customer, unless the return is due to an error on our part (e.g., defective or incorrect item).
Exchanges:
If you wish to exchange an item for a different size, color, or product, please initiate a return for the original item and place a new order for the desired item.
Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately at +91 848 392 6351 or via email at thedecorqueen.com. Provide your order number and a description of the issue, along with photographic evidence if possible. We will arrange for a replacement or refund promptly.
Non-Returnable Items:
Certain items are non-returnable, including:
Customized or personalized products.
Items purchased on clearance or sale.
Opened consumable items (e.g., party poppers, balloons).
Parent Company Details:
The Decor Queen operates under its parent company CHH India Pvt. Ltd. For banking or payment gateway purposes, all financial transactions will reflect CHH India Pvt. Ltd.
Contact Us:
For any questions or concerns regarding our Refund and Return Policy, please reach out to our customer service team at +91 848 392 6351 or via email at thedecorqueen.com.
We value your business and aim to provide a seamless shopping experience.
